Refund and Returns Policy
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund or replacement exchange.
To be eligible for a return, your item must be unused and in the same condition that it was despatched. It must also be in the original packaging. The customer is responsible for any late delivery of goods or any damage to the goods by the delivery service selected by themselves.
We have 2 major types of goods.
Firstly non-branded generic ribbons, awards and banners. These products can be purchased usually online and can be returned without cause for a full refund of the goods not including postage or a replacement exchanged.
The second group is branded/custom ribbons, awards and banners. These products can be returned due to poor workmanship or a printing error only for a full replacement exchange. It is not possible to have a refund of funds for this type of product.
To complete your return, we require a receipt or proof of purchase by quoting our Tax Invoice number or customer name. All returns are to be returned to us at the expense of the purchaser to obtain a full refund or exchange in line with this policy
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@screengraphics.com.au
Exchanges
We only replace branded/custom items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@screengraphics.com.au and send your item to Halls Screengraphics, Unit 8 115-117 Orchard Rd, Chester Hill, NSW 2162.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your replacement exchange.
If you are approved, then your replacement exchanged order will be processed and despatched within 10 business days. The replacement exchange goods will be shipped using the same method as the original shipment unless mutually agreed otherwise.
Shipping returns
To return your product, you should ship your product to: Halls Screengraphics, Unit 8 115-117 Orchard Rd, Chester Hill, NSW 2162.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your replacement exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at sales@screengraphics.com.au for questions related to refunds and returns.